Frequently Asked Questions
Everything You Need to Know
Common Questions Answered
Below are answers to the most frequently asked questions about Herbert's Lane. If you can't find what you're looking for, please get in touch with Katie on 07828 280037.
Bookings
What happens if I cancel my booking?
For direct bookings, we require a non-refundable £50 deposit per stay (not per night) to secure your chosen dates. We're happy to put this deposit towards another date if you need to cancel your existing booking.
Can I swap my dates?
We'll do everything we can to accommodate your change of dates, but please give us as much notice as possible so we can rearrange our schedule.
In and Around the Hut
What channels are included on the television?
The wall-mounted flatscreen includes all the terrestrial channels, so you'll have plenty of viewing options.
Is there a fire pit?
We have an electric hot tub set to 39°C with electronic controls for temperature adjustment, jets, and fountains. Everything you need is provided, and we're happy to help with any questions.
Is there a BBQ?
Yes, it's small and portable. We can provide bags of charcoal (£4.00 per bag) - please bring cash. All instructions for safe use are provided.
The Site
How close is the nearest house?
We are your neighbours and our farmhouse is 200 feet away. As the crow flies, the next nearest house is half a mile away, ensuring plenty of privacy for your stay.
What is access like?
Access is really easy - straight up our main farm lane. The road is uneven in places, but it's no problem for small vehicles or even push bikes.
Where do visitors park?
There is parking outside the hut for two or three cars. If you'd prefer to park separately from the hut so you have more space, there is private parking thirty seconds away.
Camping & Vehicles
Can we pitch a tent on the grass by the hut?
Yes, you can! Please let us know in advance so we can prepare the area for you.
Can we bring a camper van?
Yes, camper vans are welcome. Please let us know in advance so we can arrange suitable parking on the property.
Nearby Attractions & Amenities
Where is the nearest pub?
The nearest pubs we'd suggest are The Queen's Head in Eye, The Oaksmere in Brome, and The White Horse Inn in Stoke Ash. All offer a warm welcome and good food.
Are there any restaurants nearby?
Yes! We recommend The Walnut Tree (fantastic vegetarian restaurant), The White Horse Inn (hugely popular with good portions), The Auberge (more pricey but excellent for special occasions), and The Oaksmere (upmarket hotel with a cracking menu). All are within 15 minutes.
Is the area good for walking?
The area is amazing for walking and cycling! We have a footpath which crosses the farm right in front of the hut. We'd be glad to recommend some circular walks. Suffolk is perfect for cycling - mostly flat lanes, low hedgerows (great for views), far reaching fields and plenty of pubs and cafes. Whether you're a casual cyclist or a Strava fanatic, definitely bring your bikes!
Where is the nearest supermarket?
We have three East of England Co-ops within 12 minutes of the hut - two in Eye and one in Debenham. Larger supermarkets include Morrisons, Tesco, and Aldi in Diss (20 mins). There are also various roadside places to pick up fresh fruit, veg, and eggs.
Where is the nearest cashpoint?
Barclays Bank, Broad Street, Eye, IP23 7AD (9 mins). Please note - the bank is permanently closed, but the cash point is still in use.
Still Have Questions?
Don't hesitate to get in touch. Katie and Drew are happy to answer any questions you may have about your stay.